This position is responsible for customer service, responding to customer issues/complaints and working to resolve in a timely manner; paying invoices/receipts on time to avoid interest and loss of discounts and assisting with homeowner monthly invoicing.
The following is a list of major duties and responsibilities for this position along with certain supportive duties. It is not all-inclusive. Other duties and responsibilities may be added as needed and in addition, management, as appropriate, may modify this job description.
Essential Duties and Responsibilities:
- Provide excellent customer service to YSPUC water users by answering phones and responding to customers at the windows in a professional and timely manner.
- Provide courteous and professional customer support, addressing inquiries and resolving complaints timely. This includes handling difficult situations with patience and diplomacy. Record all complaints in the Company’s Complaint Log.
- Provide timely processing and coding of all incoming invoices and receipts ensuring discounts are taken and interest for late payments are avoided.
- Scan all invoices and purchase orders into desktop files.
- Create accurate, timely purchase orders for vendor purchases and match to invoices/receipts
- Maintain accurate inventory of office supplies, check stock, schedule equipment maintenance and obtain proposals and quotes for office services as requested by Office Manager.
- Participate in end of month invoicing of water accounts. Provide for timely, accurate invoicing of water users including downloading meter reads from handheld and reviewing thoroughly; advise meter readers of any issues that need to be resolved prior to invoicing. Generate customer water invoices in RVS, review for accuracy or reasonableness prior to mailing
- Consistent, dependable attendance is an essential requirement of this position
- Ensure that all documentation and filing align with the online organizational system and in office organization method.
- Cross-training for other positions will be required.
Supportive duties and responsibilities:
- Participate in meetings as requested.
Qualifications:
- AS degree or equivalent education and experience.
- Proficient with Quick Books
- Minimum 3 years Accounts Payable experience
- Computer proficiency (MS Office- Outlook, Word, Excel).
- Excellent communication skills.
- Ability to write letters, reports, memos using good grammar and punctuation.
- Multi-tasking skills.
- Detail oriented with ability to focus
Behavioral Skills:
- Professional demeanor.
- Customer Service orientation – friendly and helpful.
- Policy and Procedures – Conform to established policies and procedures; document work.
- Communication Skills – present information clearly and accurately.
- Teamwork – Able and willing to work with others in a supportive, helpful manner; able to see when others need assistance and take initiative to help.
- Interaction – communicate with others in a manner that builds credibility and rapport; demonstrate respect for others.
- Confidentiality – able to deal with confidential and sensitive information ensuring it is not shared intentionally or inadvertently with those not entitled to the information.
- Organizational and Planning skills – Able to develop realistic action plans while understanding urgency of the task, recognizing time constraints and resource availability.
Physical Requirements:
This position is performed in an office and is mostly sedentary. The individual must be able to speak and hear clearly and to communicate effectively by phone, in person, and via emails. Must be able to use a computer to conduct research, generate work orders and reports; read and understand numbers. Some lifting (up to 20 lbs.), bending, stooping, stretching and reaching as needed to move supplies, file and conduct tests.
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Salary Range $22.00 to $23.00 per hour