YLOA office hours are 8 a.m. to 4:30 Monday through Friday, except for posted holidays when the office is closed.

If you call on these days, between these hours, you should be able to reach a customer service representative by choosing “1” at the first prompt. If you don’t get through, it’s very likely that representatives are busy on other calls. Please hang up and try again later.

YLOA does not use a system to put active calls on hold in order to answer new incoming calls. It’s been proven more efficient and better customer service to give full attention to an active call until it’s complete — and then take a new call.

If the main number is busy, the call will go to voice mail and you can leave a message. Callbacks on messages are usually done the same day, or at least with 24 hours.

You can also reach YLOA and YSPUC staff and other departments through the Contact Us page at yosemitelakespark.org.